Summary

Audio, transcripts and notes stay on your computer. None of it is sent to us.
To improve the app, Pitch sends usage numbers and errors, linked to the e-mail you enter when you first open it. You can turn this off at any time.
AI for notes is optional. If you use a cloud provider, the text goes straight from your computer to that provider, with your own key.
We don't sell or rent your data.

Who we are

Pitch is a product of seu sócio (Brazilian company registration CNPJ 54.266.157/0001-92), the controller of the personal data described in this policy. Reach us, including our data protection officer (art. 41 of Brazil's LGPD), at suporte@sst.seusoc.io.

What stays on your computer

Audio from recordings and dictations.
Transcripts, notes, folders and templates.
Your dictionary words, shortcuts and settings.
API keys for the AI providers you set up.
Usage history behind the Usage page: the last 30 days of events and a daily summary.

This data is written to Pitch's folders on your computer and isn't sent to us. Anyone with access to your computer has access to it. You can delete notes, transcripts and recordings in the app. Uninstalling Pitch removes the app; its data folders can be deleted separately.

What Pitch sends

What you tell us

When you first open the app, you enter your name and e-mail and, if you want, what you do (engineering, product, sales, management or other). You also choose whether to receive Pitch news by e-mail.

Usage statistics and errors

With Send usage statistics on, Pitch sends:

Usage numbers: how many dictations and recordings you make, how long they last, how many words they have, words per minute, and how much time and money you saved.
AI use: the task (enhance a note, title, chat, dictation cleanup), whether it worked, response time, token counts, and which provider from the list you picked (or "custom").
Note actions: create, edit, enhance, send, export and delete, with counts such as words added. Never the content.
Which apps you dictate into: the focused app's identifier (for example com.tinyspeck.slackmacapp), never the window title or what's in it.
Errors: a code that identifies the error, where it happened and the last few events before it. The full error message stays on your computer, because it could quote something you wrote.
Technical data: app and system version, voice model, language, whether the AI is local or paid, fixed-choice settings (on/off, options from a list), granted permissions, days since install and a random installation ID.
Approximate location: state and country, worked out from your IP address when the data arrives. The IP isn't stored, and city, postal code and coordinates are discarded.

This data is linked to your e-mail, so we can understand how each person uses the app and help when something goes wrong.

What is never sent

The text of your transcripts and notes, audio, prompts, your API keys, free-text settings (dictionary words, URLs, template prompts), window titles, URLs, file paths containing your user name, and your IP address.

How to turn it off

In Settings › General › App, turn off Send usage statistics (while the app is in Portuguese: Configurações › Geral › Aplicativo › Enviar estatísticas de uso). From then on the app sends no statistics or errors; the Usage page keeps working from the data on your computer.

What we use the data for

Improving Pitch: seeing which features are used, where people give up and what makes the app slow.
Fixing errors: finding failures, how many people they affect and whether an update fixed them.
Talking to you: answering support requests and, if you agreed, sending Pitch news by e-mail.
Offering company plans: when you or your company ask us about team plans.

Legal bases (LGPD)

Legitimate interest (art. 7, IX): usage statistics and errors to maintain and improve the app, with the option to turn them off at any time.
Consent (art. 7, I): news by e-mail and using your usage data for it. You can withdraw consent whenever you want.
Performance of a contract and preliminary steps (art. 7, V): answering support and sales requests.

PostHog (PostHog, Inc., United States): receives usage statistics and errors on our behalf. The international transfer follows art. 33 of the LGPD.
GitHub (United States): the app checks GitHub for new versions and downloads updates from it. GitHub sees your IP address, as with any download.
Hugging Face and download mirrors: voice models are downloaded from these services when you pick one. They see your IP address and which model was downloaded.
AI providers you choose (for example OpenAI, Anthropic or OpenRouter): if you set one up, the text you ask the AI to process goes straight from your computer to that provider, with your key and under its terms. We don't receive that text. Local models (Ollama, LM Studio) send nothing out.

We don't sell, rent or share your data for advertising.

How long we keep it

Statistics and errors: while they help improve the app, within PostHog's retention limit, or until you ask us to delete them.
Name and e-mail: while you use Pitch or until you ask us to delete them.
Support and contact e-mails: as long as needed to handle the request and meet legal obligations.

Your rights

Under the LGPD (art. 18), you can ask us to confirm whether we process your data, and to access, correct, delete or port it, to tell you who we share it with, and to withdraw consent. Write to suporte@sst.seusoc.io from the e-mail you entered in the app. We answer within 15 days. You can also complain to Brazil's data protection authority (ANPD).

This website

Pitch's website uses no advertising cookies. It keeps one cookie, pitch-locale, with the language you picked, for a year. To choose the language on your first visit, the site uses the country our host infers from your IP address, without storing it. The host (Vercel) keeps technical access logs, like any web server.

Security

Data leaving the app is encrypted in transit (HTTPS). Pitch updates are signed, and the app only installs a new version when the signature matches. No system is completely secure: if an incident could affect you, we'll tell you and the ANPD as the LGPD requires.

Children

Pitch isn't meant for people under 18, and we don't knowingly collect data from minors. If that happens, delete the app and write to us, and we'll delete the data.

Changes to this policy

When this policy changes, we update the date at the top of the page. If the change is significant, such as sending a new kind of data, we'll tell you in the app first.